Help Center
Find answers to common questions about Laxiera POS, payments, and more.
Can I send receipts by email or SMS?
Yes. Laxiera supports digital receipt delivery via email and SMS so your customers can go paperless.
Can I customize receipts?
Yes. You can customize your receipt header, footer, logo, and the information displayed on every printed or digital receipt.
Can I reprint a receipt?
Yes. You can reprint any receipt from the transaction history, or resend it digitally via email or SMS.
How do I edit a closed ticket?
Closed tickets can be adjusted with a manager override. You can add items, apply discounts, or correct errors — all changes are logged.
How do I store customer profiles?
Create customer records to save contact details, payment methods, order history, and personal notes for repeat guests.
Can I add customer notes or tags?
Yes. Tags let you segment customers into groups, and notes let you store service preferences or internal reminders.
How do I merge duplicate customers?
Use the merge feature to combine duplicate customer profiles into one. The oldest record is kept and all history is consolidated.
Is Laxiera POS cloud-based?
Yes. Laxiera is cloud-first — your sales, menu, staff, and inventory data sync across all devices in real time.
Do I need a developer to integrate Laxiera?
No. Most businesses can set up everything through the dashboard without writing any code. Developers can use the API for custom workflows.
Where do I find sales and payout reports?
Sales and payout reports are in the Analytics section of the merchant dashboard, with filters for date, location, and payment method.
What data can I export?
You can export transactions, invoices, customer lists, inventory, staff timesheets, and all report types as CSV or PDF.
How do I reconcile the cash drawer?
Use the Cash Drawer report to compare expected vs. counted cash at the end of each shift, and record any overages or shortages.
What is the difference between open and closed batches?
Open batches contain transactions that are authorized but not yet settled. Closed batches have been submitted to the processor for settlemen…
How do I download monthly statements?
Monthly statements are available as PDF or CSV in the Reports section, summarizing all transactions, fees, and net deposits for the month.
How do I view audit logs?
Audit logs are available in the admin console and show a timestamped record of every action taken by every user in the system.
Can I export reports for accounting?
Yes. All reports — invoices, payments, sales summaries, and statements — can be exported as CSV or PDF for your accountant.
Is my data secure?
Yes. Laxiera uses end-to-end encryption, tokenization, and role-based access controls to protect all merchant and customer data.
How do I reset my password?
Use the Forgot Password link on the login screen to receive a reset link by email.
How do I enable two-factor authentication?
Enable 2FA in your profile security settings using an authenticator app like Google Authenticator or Authy.
What is your data retention policy?
Transaction data is retained for 7 years to meet tax and financial compliance requirements. Customer and operational data is deleted upon ac…
How fast do ACH payments settle?
Standard ACH settlements take 1–3 business days. Same-day ACH is available on eligible plans.
How do I handle chargebacks?
Respond to chargebacks in the Disputes section with evidence before the deadline. Laxiera auto-attaches transaction data to help you win.
Where do I see processing fees?
Processing fees are itemized in every payout detail view and in the monthly statement. You can also see fee summaries in Analytics.
How do I update my payout bank account?
Update bank details in Settings → Payouts. Changes require verification and may take 1–2 business days to take effect.
Do you support multi-currency?
Multi-currency support depends on your processor configuration and region. Currently, USD is fully supported with additional currencies avai…
How long does ACH verification take?
Instant bank link verification takes seconds. Micro-deposit verification takes 1–2 business days.
What hardware is compatible with Laxiera POS?
Laxiera supports Star Micronics and Epson receipt printers, APG cash drawers, Stripe M2 and WisePOS E card readers, and barcode scanners.
Can I use my iPad or tablet with Laxiera POS?
Yes. Laxiera POS runs on Android tablets and devices. You can manage your business from any browser on iPad, laptop, or desktop.
How do I print kitchen tickets separately?
Assign printer roles in the hardware settings and set up routing rules so kitchen items print to the kitchen printer and bar items print to…
How do I connect a card reader?
Go to Settings → Hardware and follow the pairing prompts for your Stripe M2 (Bluetooth) or WisePOS E (WiFi/Ethernet) reader.
Do you support barcode scanners?
Yes. USB or Bluetooth barcode scanners can be paired with your POS device. Map barcodes to product SKUs in the menu.
How do I set up multiple printers?
Add each printer in Settings → Hardware, give it a name and station assignment, then configure routing rules by menu category.
How do I route tickets to the kitchen display?
Configure kitchen display settings to assign menu categories to prep stations. Items route automatically when an order is placed.
How do I add staff and assign roles?
Add staff in Settings → Staff, invite them by email or phone, and assign a role that determines their permissions across the system.
Can I manage staff access by location?
Yes. Assign staff to specific locations so they can only access data and operations for those sites.
Can I require manager approval for refunds?
Yes. Configure permission settings to require a manager PIN override for refunds, voids, discounts, and other sensitive actions.
How do I disable a staff member?
Deactivate their account in the staff settings. This removes their access while preserving their audit history and past records.
How do I set PINs for staff logins?
Assign a 4–6 digit PIN to each staff profile. PINs allow fast switching between users on a shared register.
Do you support time clock or shift tracking?
Yes. Staff can clock in and out from the POS register. Shift data is available in reports and exportable for payroll.
What permissions are available for staff roles?
Permissions span orders, payments, menu, staff, reports, and settings — each configurable per role.
How do I update menus or product catalogs?
Edit items in Menu → Items on the merchant dashboard. Changes sync to all POS devices and kitchen displays in real time.
How do I set up tax rules for different items?
Create tax profiles in Settings → Tax and assign them to items or categories. Different items can have different tax rates.
Can I import products or customers in bulk?
Yes. Use the CSV import tool to add products, customers, or price lists in bulk instead of entering them one by one.
Can I add modifiers or add-ons to items?
Yes. Create modifier groups (e.g., 'Protein Choice', 'Toppings') and assign them to items with rules for required/optional and pricing.
Can I set product availability by time?
Yes. Use availability schedules to sell items only during specific hours or days, like lunch specials or happy hour drinks.
Can items be marked as sold out automatically?
Yes. When inventory tracking is enabled and an item hits zero stock, it can be automatically hidden from the register and online ordering.
How do I enable dual pricing at checkout?
Enable dual pricing in Settings → Payments. Set a cash discount percentage, and the system handles the math and receipt formatting automatic…
Do you support refunds or partial refunds?
Yes. Issue full or partial refunds from the transaction detail page. Refunds go back to the original payment method.
Are tips and taxes automatically calculated?
Yes. Tax is applied automatically based on item tax profiles, and tip presets are shown to customers during payment.
Can I split checks or take partial payments?
Yes. Split checks by item, by seat, or evenly. Accept multiple payment methods on a single check.
Do you support tips by percentage or fixed amount?
Yes. Configure preset tip percentages and allow custom fixed-amount tips. Both options can be shown to customers.
What happens if my internet connection drops?
The POS app continues to work offline — orders are saved locally and sync when the connection is restored. Card payments may be limited.
Do you support gift cards or loyalty?
Yes. Gift card and loyalty programs are available on Growth and Enterprise plans. Customers earn points on purchases and redeem rewards.
How do I void a sale?
Open the ticket, select Void, and enter a reason. Void permissions can be restricted to manager roles for accountability.
Do you support authorizations or partial capture?
Yes. Pre-authorize a card for an estimated amount, then capture the final amount (with tip adjustments) when closing the check.
How do I handle cash refunds?
Cash refunds are recorded as a register adjustment with a reason code. The drawer count is updated to reflect the payout.
How do I add discount rules?
Create pre-set discount types in Settings → Discounts. Staff can apply them at checkout based on their permission level.
Do you support coupons or promo codes?
Yes. Create promo codes with usage limits, expiration dates, and discount values. Customers enter them at checkout or on invoices.
How do I set up tip pooling?
Configure tip pooling rules by role or shift in Settings → Tipping. Reports show pooled totals and per-person distributions.
How do I handle taxes for delivery vs dine-in?
Create separate tax rules for each order type. The correct rate is applied automatically based on whether the order is dine-in, takeout, or…
Do you support service charges or auto-gratuity?
Yes. Configure service charges and auto-gratuity rules by order type, party size, or event type in Settings.
How do I handle ACH refunds?
ACH refunds are initiated from the transaction detail page. The refund is processed through the ACH network and takes 3–5 business days.
Can I collect digital signatures or print receipts?
Yes. Capture signatures on the card reader screen or tablet, and print or email receipts at the point of sale.
Can I integrate with my existing tools?
Yes. Laxiera offers a REST API and webhooks for custom integrations on Growth and Enterprise plans.
Can I export data to QuickBooks?
Yes. Export transactions, invoices, and sales summaries as CSV files that can be imported directly into QuickBooks.
Do you provide API keys for integrations?
Yes. Generate API keys in Settings → Developer. Keys can be scoped with IP restrictions and rate limits.
How do webhooks work?
Webhooks send real-time HTTP POST notifications to your endpoint when events occur — like a payment succeeding or a refund being issued.
Do you provide a sandbox environment?
Yes. Sandbox access is available for developers building integrations. It mirrors the production API with test data.
Where can I access API documentation?
API documentation is available in the developer portal, accessible from Settings → Developer in the merchant dashboard.
Can I integrate with accounting or ERP systems?
Yes. CSV exports work with most accounting and ERP systems, and the API enables direct integrations for real-time data sync.
Is multi-location management supported?
Yes. Manage all locations under one dashboard with centralized reporting, role-based staff access, and per-location settings.
How do I add another location?
Add a new location in Settings → Locations, then configure its menu, staff, tax rates, and hardware independently.
Can I transfer inventory between locations?
Yes. Record inventory transfers between locations to keep stock counts accurate at each site.
How do I create an invoice?
Create invoices in the Invoicing section — add a customer, line items, payment terms, and send by email or shareable link.
Can I schedule recurring invoices?
Yes. Set up automatic recurring invoices on a weekly, monthly, quarterly, or custom schedule for repeat clients.
Can I accept tips on invoices?
Yes. Enable tipping on the invoice payment page so customers can add a tip when they pay online.
Can I customize invoice numbers?
Yes. Set a prefix and starting number for your invoice sequence. Changes apply to new invoices only.
Can I accept ACH payments on invoices?
Yes. Enable ACH as a payment method on invoices alongside card payments for lower processing fees.
Can I issue branded invoices?
Yes. Customize your invoice template with your logo, brand colors, payment terms, and email templates.
Does Laxiera support recurring billing?
Yes. Automate regular billing with recurring invoice schedules. Customers can save a payment method for hands-free auto-pay.
Do you offer onboarding support?
Yes. Guided setup, live onboarding calls, and hands-on configuration help are available depending on your plan tier.
How do I request a feature or report a bug?
Use the in-app feedback form or email support with details about the feature request or steps to reproduce the bug.
What support channels are available?
Support is available via live chat, email, and scheduled calls. Response times and channels depend on your plan tier.